🔐 Privacy Policy – Methna

**Last updated: September 29, 2026** Welcome to Methna. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and delete information when you use the Methna mobile applications, website, and related services. ## 1. Information We Collect ### 1.1 Account and Contact Information When you create an account, we may collect your name or display name, email address, phone number, password information in securely protected form, date of birth, age, gender, account status, and authentication information. ### 1.2 Profile Information You may choose to provide photos, profile videos, height, occupation, education, languages, nationality, ethnicity, religious practice, sect, dietary preferences, marital status, information about children, family values, marriage intentions, interests, hobbies, personal descriptions, and partner preferences. Some information, including religious information, marital status, and relationship information, may be considered sensitive or special-category personal data under applicable data-protection law. We process this information only where we have an appropriate legal basis and, where required, your explicit consent. ### 1.3 Identity Verification Information If you use our optional verification features, Methna may collect: * A live selfie photo captured using the device camera. Gallery uploads are not accepted for selfie verification. * A photo of a government identity document, such as a passport, national identity card, or driving licence. * A photo of a marriage certificate where relevant to verifying a marital-status claim. * Verification results, verification status, review history, and related verification information. These verification images are used only for identity verification, marital-status verification where applicable, preventing impersonation, protecting the Methna community, and awarding a verification badge. A verification badge does not guarantee a person's identity, intentions, character, or safety. #### Human Verification Review Verification submissions are reviewed manually by authorized Methna team members. Methna does **not** use automated facial recognition or biometric face matching to make identity-verification decisions. #### On-Device Face Detection During selfie capture, the Methna mobile application may use Google ML Kit face detection on the device to help the user position and frame the selfie correctly, for example by indicating that the user's face should be centered. This is used only for camera framing and is not biometric identification or facial recognition. Face-detection information from this camera-framing process is processed on the device and is not sent by Methna to Google or to a third-party facial-recognition service. #### Storage of Verification Images Verification images are stored using Cloudinary, our image-hosting provider and data processor. Verification selfies, identity-document images, and marriage-certificate images are not displayed to other Methna users. Methna does not send these verification images to or process them through a third-party facial-recognition or biometric-identification service. #### Retention of Verification Images After a verification submission has received an approved or rejected decision from our human review team, the underlying verification images are automatically deleted within 30 days. The verification outcome itself, such as verification status or decision, may be retained for account safety, fraud prevention, security, dispute resolution, or legal purposes. Verification submissions that are still pending review are not deleted by the 30-day post-decision cleanup process. #### Deletion of Verification Images When a user permanently deletes their Methna account, the selfie, identity-document image, and marriage-certificate image associated with the account are deleted from our storage, subject to any information that must be retained for legal, security, fraud-prevention, or dispute-resolution purposes. ### 1.4 Location Information If you enable location permissions, we may collect approximate or precise location information, depending on your device settings. We use location information for matching, distance filters, and discovery features. ### 1.5 Usage, Device and Technical Information We may collect information about your likes, passes, matches, profile views, messages, voice notes, reports, blocks, appeals, and support requests. We may also collect your device type, operating system, app version, IP address, approximate region, language settings, crash reports, diagnostic information, performance data, login activity, and security events. ### 1.6 Payment and Subscription Information Payments may be processed by Apple, Google Play, Stripe, or another payment provider, depending on where and how you purchase a subscription or paid feature. Methna does not normally receive or store your full payment-card number. Payment providers process payment information under their own terms and privacy policies. We may receive information such as transaction status, subscription type, purchase date, renewal date, and expiry date. ## 2. How We Use Your Information We may use your information to: * Create and manage your account. * Display profile information that you choose to share. * Provide matching and discovery features. * Operate Go Global. * Provide location-based search. * Enable matches and communication. * Process subscriptions and purchases. * Complete identity and marital-status verification. * Prevent impersonation. * Detect fraud and scams. * Moderate content. * Provide customer support. * Respond to appeals. * Send service notifications. * Improve the service. * Meet legal, regulatory, and app-store requirements. ## 3. Artificial Intelligence and Automated Tools Methna may use artificial-intelligence-assisted tools to support onboarding, language moderation, privacy warnings, scam detection, message safety, and security review. These tools assist our operations but do not guarantee that a user is genuine, safe, compatible, or truthful. Identity verification decisions are manually reviewed by authorized Methna team members and are not made through automated facial recognition or biometric face matching. Where a significant decision is made using automated tools, you may request further information or human review by contacting: **[support@methna.com](mailto:support@methna.com)** ## 4. Legal Bases for Processing Depending on the purpose, we may process your information because: * It is necessary to provide the service you requested. * You have provided consent. * It is necessary for our legitimate interests. * It is necessary to comply with a legal obligation. * It is necessary to protect users from fraud, abuse, or safety risks. You may withdraw consent where consent is the legal basis. Withdrawal does not affect processing that took place before withdrawal. ## 5. Information Shared with Other Users Other users may see the profile information, photographs, location details, and preferences that you choose to make visible through your account settings. Your private verification documents and verification selfie are not displayed to other users. Do not include information in your profile or messages that you do not want another user to see. ## 6. When We Share Information We do not sell your personal information. We may share limited information with service providers involved in: * Hosting and storage. * Database and infrastructure services. * Verification and trust & safety operations. * Fraud prevention. * Security. * Analytics. * Technical support. * Content moderation. * Customer support. Verification images may be stored by Cloudinary as our image-hosting and storage provider. We do not share verification images with third-party facial-recognition or biometric-identification services. We may also share information with Apple, Google Play, and Stripe for payment or subscription processing. We may share information with professional advisers, regulators, courts, or law-enforcement authorities where legally required. Service providers are required to process information only for authorized purposes and to apply appropriate security measures. ## 7. International Transfers Some service providers may process information outside the United Kingdom or European Economic Area. Where this occurs, we use legally recognized safeguards, such as an adequacy decision, approved contractual protections, or another lawful transfer mechanism where applicable. ## 8. User Content and Moderation You are responsible for the content you upload or send. This includes photographs, profile information, messages, voice notes, and reports. We may review, restrict, or remove content that breaches our Terms of Use, Community Guidelines, safety standards, or applicable law. We may suspend or terminate accounts that create a risk to the community. ## 9. Data Retention We keep information only for as long as reasonably necessary for providing the service, preventing abuse, resolving disputes, and meeting legal obligations. Active account information is retained while your account remains active. Account information is normally deleted or anonymized within 30 days after account deletion unless a longer period is legally or reasonably required. Verification images are handled according to the following specific retention rules: * After a verification decision, the underlying selfie, identity-document image, and marriage-certificate image are automatically deleted within 30 days. * When an account is permanently deleted, associated verification images are deleted as part of the account-deletion process. * Verification results and status may be retained for account safety, fraud prevention, security, dispute resolution, or legal purposes. Messages, reports, and appeals may be retained for safety, dispute-resolution, and legal purposes. Payment and accounting records are retained for the period required by applicable tax and financial regulations. Security and technical logs may be retained for a limited period to detect and investigate abuse or technical incidents. Backups are deleted or overwritten according to our backup cycle. ## 10. Your Rights Subject to applicable law, you may have the right to: * Request access to your personal information. * Correct inaccurate or incomplete information. * Request deletion. * Request restriction of processing. * Object to certain processing. * Request data portability. * Withdraw consent. * Request human review of certain automated decisions. To exercise your rights, contact: **[support@methna.com](mailto:support@methna.com)** We may need to verify your identity before responding. ## 11. Security We use reasonable technical and organizational measures to protect information, including access controls, secure authentication, encryption where appropriate, monitoring, and restricted access to sensitive information. No internet service can guarantee absolute security. You are responsible for keeping your password and verification codes confidential. ## 12. Adults Only Methna is intended only for people aged 18 or over. Children and minors are not permitted to create or use accounts. If we learn that a person under 18 has created an account, we will suspend the account and take appropriate steps to delete the information in accordance with our procedures and applicable law. ## 13. Links to Other Services Methna may contain links to third-party websites, including payment providers and app stores. We are not responsible for the privacy practices of third-party services. Please review their privacy policies before using them. ## 14. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will be published on this page with a revised "Last updated" date. Where required, we will notify you of material changes. ## 15. Contact Us If you have questions, concerns, or requests about this Privacy Policy, please contact us. **Email:** [support@methna.com](mailto:support@methna.com)